FUTURE
In order to plan for the future, you have to understand the present and the past.  We will examine the current Online Referral Agency environment and how their techniques can be seen as unfair to competition, lacking proper disclosures and potentially causing emotional abuse to seniors and their families.  Learn what the NPRA is doing to make changes that are needed for a future that can even the playing field for your business.SPEAKER:
Chuck Bongiovanni, MSW, MBA, CSA, CFE
President of the National Placement and Referral Alliance
Founder of CarePatrol Franchise SystemsPROTECTION
Professional Association of Senior Referral Specialists – PASRS is a trade association that helps establish industry Best Practice standards that will help protect the Senior Community, Care Homes and Assisted Living Communities. PASRS represents its members before legislatures or government agencies, providing valuable information to inform on governmental decisions.

SPEAKERS:
Randy Medinger, CSA, Board President of PASRS, Founder of Elite Senior Services
Scott Fischer, BSN, NPRA, Director of Chapter Development, Owner, Options for Senior LivingPROFITABILITY
Driving Profits in Business. Being profitable is key for the long-term success for any senior business.  We will explore best practices in managing profitability of an assisted living home, from marketing, to building referral sources, to high impact customer ratings, and options to maintain high quality of life – extending the time the client is in your home. Learn valuable take always to help you more effectively manage the “business side” of assisted living.SPEAKER:
Steve Gilbert, MBA, NCRP
CEO, Senior Living Innovations
Founder or Realtime Senior Living