A.R.S. § Title 46 Welfare, Chapter 4 Adult Protective Services, Article 1 General Provisions, (46-454) Duty to report abuse, neglect and exploitation of vulnerable adults; duty to make medical records available; violation; classification (click here)

If you want to reach out to INtouch Senior Services first and give us a chance to help, your complaint will be anonymous and will not be shared with the public unless previously authorized by you.

What is Elder Abuse?

Area Agency on Aging:
MEAPA® – Maricopa Elder Abuse Prevention Alliance

Elder Abuse comes in many forms:

  • Physical Abuse
  • Emotional Abuse
  • Sexual Abuse
  • Neglect
  • Self-neglect
  • Financial Exploitation

I Will Prevent Elder Abusesponsored by MEAPA and the Area Agency on Aging, was developed to raise awareness and prevent elder abuse. You can learn more and sign the petition today by visiting www.iwillpreventelderabuse.org.

How do you talk to a person you think is abused or neglected?

from Arizona Attorney General azag.gov

1. Establish trust/rapport
2. Get a general narrative of what happened
3. Get more specifics on what happened
4. Close with “friendly” conversation

The first step to an effective interview is to establish a trusting relationship with the victim. The victim is more apt to talk with you if they are comfortable with you and feel that you are being supportive. If this is your first meeting with the victim, start the conversation by talking about common interests or general topics to help make them more comfortable.

The next step is to gather information. Your initial questions should be broad and open-ended to encourage a free-flow narrative response. For example “I see you have a bruise, tell me what happened” or “Tell me more about your daughter and your checking account.” It’s best to limit your interruptions while the victim is talking to give the victim a chance to “open up.” If the victim is reluctant to answer your broad questions, you can ask more direct questions that can be answered with short or one-word answers. You can also use direct questions to clarify the information given in the narrative. Do not move into interrogative questioning at this point. Don’t challenge the victim’s truthfulness or probe too intensively. Your role is simply to gather enough information to make a report. The police and/or APS will conduct a more detailed investigation of the abuse or neglect.

At some point, it may also be helpful for you to explain to the victim the benefits of cooperation (for example, they don’t deserve this abuse, they deserve respect, they are not alone, there are services available to help them and the abuser).

As you conclude the conversation talk about issues not related to the abuse (such as their home, pets, décor etc.). This will close out the interview on a friendly note and help to reinforce the trusting relationship.

The following suggestions make it easier to talk about abuse with someone who may be experiencing abuse or neglect.

  • Include yourself: “I am really concerned about you…”
  • Show sensitivity to their feelings: “I know it is very hard to talk about such personal matters…”
  • Be specific: “I haven’t seen you in over a week and today I noticed a bruise on your face…”
  • Be non-judgmental and non-threatening: “This is nothing you should be ashamed of or embarrassed about…”
  • Respect the older adult’s right to make their own decisions in their own time.
  • Empower the older adult to take responsibility and action.
  • Help the older adult find the professional help and social services he or she needs.

Adult Protective Services (APS)

File a report online with APS

Arizona Adult Protective Services (APS) is a program within the Division of Aging and Adult Services (DAAS) responsible for investigating allegations of abuse, exploitation and neglect of vulnerable adults. APS may become involved when there is an allegation of self-neglect which is when an adult with physical or mental impairments is unable to meet his or her basic needs (such as obtaining food, shelter, health care, managing finances, etc.) which then impacts the adult’s minimum physical health, mental health or general safety.

Arizona Department of Health Services (AZDHS)

File a report online with AZDHS

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. The department operates programs in the following areas: Disease prevention and control, Health promotion, Community public health, Environmental health, Maternal and child health, Emergency preparedness & Regulation of childcare centers, assisted living centers, nursing homes, hospitals, other health care providers, and emergency services.

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